Studio Policies
& FAQ

General FAQ

  • Pilates is a method of alignment-based strength and conditioning that focuses on breathing techniques, controlled movement, learning to move from your center, creating a mind body connection, and moving with precision and flow. Whether you choose a One-on-One or a Group experience, we emphasize these principles in every visit.

  • At Reforming Foundations, we focus on the movement and use the equipment as a tool to help you feel your body, rather than focusing on using the equipment to devise a standardized workout.

    We use all the Pilates apparatus and many more fun props to rig-up every possible configuration to customize each exercise to your body. Pilates equipment is brilliantly designed and modified to create both the support and resistance you need to feel exercises correctly for your unique body. We like to say the equipment creates an ideal “environment” for your body to feel challenged without the strain.

    Our skilled instructors understand how each and every Pilates exercise differs on each piece of equipment and what muscle and movement connections you’ll feel on each. One machine isn’t “harder” than another if it is used correctly.

    Sometimes, lighter springs are more challenging because there is less resistance. This requires you to control the movement with your deepest stabilizing muscles. Your instructor will provide suggestions for spring settings for each exercise. The springs help you feel smooth, controlled movement and they provide feedback about your body’s positioning in space, and they’re ideal for helping you feel correct form as you move.

    Not every exercise will be slow, but they should always be smooth and controlled from beginning to end. Nothing should hurt or feel straining.

  • Pilates is one of the best forms of movement you can do before and after having a baby. It is a safe and powerful way to target your pelvic floor and deep abdominal muscles while gaining hip mobility. Pilates is easily adjustable so you can practice throughout your entire pregnancy. While we highly recommend individual Pilates practice during your pregnancy you may continue in classes during your first trimester. Feeling great and want to keep moving in classes? Awesome! Schedule your complimentary prenatal Pilates one on one session to learn some key modifications and movement guidelines so you can safely continue in classes during your second trimester. Once you get to your third trimester we’d love to help you prepare your body for labor and delivery and we recommend individualized sessions tailored just for you!

Rules
Rules
Rules

Reforming Foundations has established various policies and procedures to ensure the members have a fun and safe experience while visiting our studios.

  • Wash your hands as you arrive and after practice. Hand sanitizer is available throughout the studio. Please use disinfectant provided at cleaning stations to sanitize your equipment and props after every session or class.

  • In Pilates we focus on breathwork. In order to breathe freely, RF is scent free. Please refrain from wearing any perfume, cologne, or scented lotion. Please also maintain good hygiene and refrain from smoking cigarettes or marijuana before entering the studio. We strive to maintain an environment where our clients can work on their breath and learn to breathe freely.

  • Athletic clothing and sticky socks are required. No out door shoes, jeans, zippers, or buttons are permitted as these can damage the vinyl. Light clothing, swimsuit, or a robe is required for the Infrared Sauna.

  • For the safety of all members and guests, no personal technology devices (cell phones, headphones, Air Pods, tablets, or similar technology) are permitted in class. All cell phones must be on silent mode and properly stored away during your class or session. All wearable technology must be set to “Do Not Disturb” prior to starting your class or session.

  • We enforce a strict late arrival policy. Classroom doors will close after the warm-up is complete. If you are more than 5 minutes late for your class, you may not be permitted to enter the class and may forfeit your class session. If you have an unlimited membership, you may be charged a $45 no-show fee.

    For individual sessions and duets, your instructor will wait 15 minutes for your arrival. Your session will end at the scheduled time, regardless of when the session begins. If you are more than 15 minutes late, you may forfeit your membership or package session.

    We recommend arriving 10 minutes prior to the start of your class or session to allow you time to park, enter, use the restroom, and prepare for class.

  • We enforce a strict 24-hour cancellation policy for all appointments and classes.

    Cancellations within this 24-hour window will result in a late cancellation penalty. Late cancellations will result in a forfeiture of your class or appointment. If you have an unlimited membership, your credit card on file will be automatically charged a $25 fee.

    Please provide a minimum of 24 hours notice of cancellation. Short notice of your session cancellation will result in forfeiture of your session or class or will be assessed a fee in compliance with your membership agreement..

    We understand emergent situations arise and promise to be considerate of an emergency by granting one courtesy late cancel per year. Courtesy cancellations are documented on your account.

  • In the event a class is full, try the waitlist!

    When a spot in the class becomes available, an SMS will be automatically sent to everyone who is on the waitlist. The first person to respond to the SMS accepting their spot will be booked into the class. It is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties.

  • We enforce a strict no show policy.

    Failing to cancel your session in advance of the start time and failing to attend your class or session will result in a forfeiture of your class or appointment.

    If you have an unlimited membership, your credit card on file will be automatically charged a $45 fee.

  • Instructors are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent if there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us about class.

  • At Reforming Foundations Pilates & Wellness, we are committed to offering our clients flexible and enriching exercise experiences. Our duet sessions are designed to provide an engaging and mutually beneficial workout for two partners. Please take a moment to review our policy regarding these sessions:

    All duet sessions are subject to studio availability. We strive to accommodate your preferred time but request your flexibility due to the dynamic nature of our scheduling. Both duet partners must have their own package. In the event one partner cancels with more than 24 hours’ notice, the remaining partner will proceed with an individual session at the full rate. In the event one partner cancels within the 24-hour cancellation window, they will forfeit their session, and the other partner will continue theirs at their duet rate.

  • No Extensions: We have a strict no extension policy.

    No Refunds: All payments and purchases are non-refundable. There are no refunds or credits for partially used periods.

    Following cancellation, however, you will continue to have access to services through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our clients ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

    If you have an extenuating life circumstance, in harmony with our core values; we promise to be compassionate. We are here to help hold you accountable and keep you strong and mobile.

  • Please refer to the pricing option page for details on expiration as they vary per pricing option.

  • By purchasing a membership, you authorize us to automatically charge the credit card you have specified on the designated renewal date for your membership until you cancel, or we terminate your membership under its terms.

    We may change the amount of your recurring membership payment after providing you with written notice at least 30 days in advance of the change. The written notice will be mailed or emailed to you at the address(es) you provided or to any updated addresses you provide in writing. All reserved classes or sessions will be deducted from your allotted classes or sessions per month.

  • Membership freezes are eligible for clients with active memberships only. Discontinued and/or legacy memberships are not eligible for membership freezes. Packages are not eligible for freezes. Past due accounts cannot be frozen. The past-due account must first be brought current before it can be frozen.

    Memberships may be frozen for a minimum of 30 days and a maximum of 120 days. You may freeze your membership up to 2 times per year (for a maximum of 120 days per year). Once any freeze period ends, your membership will revert to regular monthly billing.

    If you decide to cancel your membership while your membership status is frozen, you must reactivate your membership for the cancellation to be processed. If your membership is under contract, the duration of your contract will extend the length of your freeze period.A membership freeze fee will be assessed and charged at the start of the freeze.

    Membership freeze fees are as follows:

    • 30 Day Freeze - $50

    • 31-60 Day Freeze - $100

    • 61-90 Day Freeze - $150

    • 91-120 Day Freeze - $200

  • Reforming Foundations Pilates & Wellness is committed to creating and maintaining a respectful, inclusive, and discrimination-free environment. We do not tolerate racism, discrimination, or prejudice in any form. Our commitment to our community is to ensure that all employees and members are treated with respect, dignity, and fairness.

  • We believe that Pilates can benefit individuals of all ages, and we are happy to share this practice with families who value a healthy and active lifestyle. To ensure a safe and comfortable environment for everyone, we have implemented the following policy:

    • Guests and members are not allowed to leave children unattended in the lobby while taking a class.

    • We welcome children of all ages to participate in a session when accompanied by their parent or legal guardian.

    • Children must be 13 years of age to participate in a class.

    • Children 16-17 years of age can participate in a class or session without a parent present provided their parent or legal guardian has signed the required studio paperwork.

    We are happy to work with you to find the best Pilates class for you and your child. Please feel free to reach out to us if you have any questions or concerns.

  • We welcome individuals of all ages, including children, to experience the many benefits of using an infrared sauna. While it’s important to note that children must have adult supervision and approval from their pediatrician before using the sauna, we believe that with the proper guidance, it can be a safe and enjoyable experience for them. That’s why we’ve implemented a policy that prioritizes the safety and well-being of our young clients while still allowing them to enjoy the many benefits of infrared sauna therapy.

    To ensure the safety and well-being of our young clients, we have implemented the following policy:

    • Children under the age of 18 must be accompanied in the sauna by a parent or guardian at all times while using the infrared sauna.

    • Prior to using the sauna, the child must receive approval from their pediatrician.

    • The sauna temperature should be set at a lower level to avoid any potential discomfort or overheating for the child.

    • The child should remain hydrated before, during, and after using the sauna.

    • The sauna session should be limited to 10-15 minutes and should be monitored by the accompanying adult.

    • The child should be encouraged to listen to their body and stop the session immediately if they feel uncomfortable or unwell.

    We believe in creating a safe and inclusive environment for all our clients, including children, and we hope that this policy provides peace of mind for parents and guardians who wish to enjoy the benefits of infrared sauna with their children.

  • Unless otherwise noted, you may use your membership and package sessions or purchase additional sessions at any Reforming Foundations studio; however, prices and sessions offered at each studio may vary and may require additional payments (i.e., a surcharge).

  • Per the CDC, you may return to RF 5 days after your first symptom onset if no fever is present and symptom free for 24 hours. The CDC recommendations is masking day 5-10 or two negative covid tests.

  • Membership cancellations must be submitted in writing or through your online account. Your cancellation request will be effective 30 days after it is received. You will continue to have access to your services through the end of your billing period. We do not provide refunds or credits for any partial membership periods. We will continue to bill your credit card on file for your membership until you submit a cancellation request and receive a cancellation confirmation email.

Thank you for your cooperation in contributing to the community here at RF! We appreciate you!